--- title: "Grasshopper Review (2026) - Ratings, Output Quality & Pricing - AI Software Review" name: "Grasshopper" slug: "grasshopper" canonical_url: "https://www.aisoftwarereview.org/reviews/grasshopper/" category: "AI Phone Systems" category_slug: "ai-phone-systems" website_url: "https://grasshopper.com" pricing_model: "Free Trial" starting_price: "$14/mo" total_score: 8.7 tier: "Great" ratings: output_quality: 8.5 total_value: 8.8 feature_depth: 8.2 ease_of_use: 9.3 market_presence: score: 8.8 thumbs_up_percent: 90 total_reviews: 683 verified_date: "March 2026" last_updated: "March 2026" --- # Grasshopper - AI Software Review & Benchmark > **Virtual business phone system providing dedicated business numbers and automated call forwarding** - **Composite Score:** **8.7 / 10** (Great) - **Market Presence Subscore:** **8.8 / 10** (90% Thumbs Up) - **Category:** [AI Phone Systems](https://www.aisoftwarereview.org/categories/ai-phone-systems/) - **Pricing:** Free Trial (Starting at $14/mo) - **Official Website:** [https://grasshopper.com](https://www.aisoftwarereview.org/r/grasshopper/) - **Evaluated:** March 2026 (Independent Review • Zero Pay-to-Play) --- ## Evaluation Scorecard Our composite ratings weight real-world **Output Quality (35%)** and **Total Value (35%)** above venture hype. | Evaluation Metric | Weight | Score | Description | | :--- | :---: | :---: | :--- | | **Output Quality** | **35%** | **8.5 / 10** | Accuracy, prompt adherence, coherence, and production readiness of outputs | | **Total Value** | **35%** | **8.8 / 10** | Transparent pricing, unit economics, free tier utility, and ROI | | **Feature Depth** | **15%** | **8.2 / 10** | Enterprise controls, API ecosystem, integrations, and workflow customization | | **Ease of Use** | **15%** | **9.3 / 10** | UI responsiveness, onboarding ergonomics, documentation, and user friction | | **Overall Composite Score** | **100%** | **8.7 / 10** | **Great** | --- ## Market Presence & Customer Sentiment Based on 683 verified customer reviews across G2, Trustpilot, Capterra, and TrustRadius, Grasshopper holds a 90% positive rating, reflecting strong operator praise across primary workflows with verified operational ROI. - **Market Presence Subscore:** **8.8 / 10** - **Thumbs-Up Ratio:** **90%** (4 & 5-star ratings vs 1 & 2-star) - **Total Verified Reviews:** **683** (Across G2, Trustpilot, Capterra, TrustRadius) - **Sentiment Audit Date:** **March 2026** | Platform | Verified Rating | Review Volume | Scale | | :--- | :---: | :---: | :---: | | **G2** | 4.5 / 5.0 | 309 | 5.0 | | **Capterra** | 4.2 / 5.0 | 177 | 5.0 | | **Trustpilot** | 4.1 / 5.0 | 168 | 5.0 | | **TrustRadius** | 7.8 / 10.0 | 29 | 10.0 | --- ## Verdict & Editorial Summary Grasshopper provides a reliable, established virtual business phone system offering unlimited minutes and professional greetings for growing small businesses. --- ## Overview & Field Findings Grasshopper is a pioneer in virtual business telephony, providing small business owners and freelancers with a professional business phone identity without buying hardware. Operated under the GoTo umbrella, it forwards calls directly to mobile phones or computers. The platform offers toll-free, vanity, and local numbers with automated multi-tier auto-attendants, business texting, and voicemail audio transcription. Its instant response feature automatically texts back missed callers with a customized message. Benchmark testing verified Grasshopper as one of the most reliable and recognizable names for basic second-number business call forwarding. --- ## Key Features & Capabilities - Virtual toll-free, vanity, and local business phone number provisioning - Automated custom business greetings and department extension routing - Instant Response feature that automatically texts first-time callers if missed - Voicemail-to-text transcription delivered via email and mobile app notifications - Mobile and desktop apps with separate business calling and text messaging --- ## Pricing & Commercial Terms Grasshopper TrueSolo begins at $14 per month billed annually (1 user, 1 number, 1 extension). Solo Plus costs $25/mo (unlimited users, 1 number, 3 extensions). Partner costs $44/mo (3 numbers, 6 extensions). Small Business costs $75/mo (5 numbers, unlimited extensions). ### Pricing Plans Breakdown | Plan Name | Price | Billing Cycle | Highlights | | :--- | :--- | :--- | :--- | | **TrueSolo** | $14/mo | billed annually | 1 phone number; 1 extension; Unlimited minutes & texts | | **Solo Plus** | $25/mo | billed annually | 1 phone number; 3 extensions; Custom greetings & IVR | | **Partner** | $44/mo | billed annually | 3 phone numbers; 6 extensions; Voicemail transcription | | **Small Business** | $75/mo | billed annually | 5 phone numbers; Unlimited extensions; Voice studio professional greeting | --- ## Pros & Cons ### Strengths - **+** Unlimited domestic minutes with no unexpected per-minute overage surprises - **+** Instant response auto-text feature saves valuable incoming customer leads - **+** Established brand with proven telecom reliability and simple apps ### Trade-offs & Limitations - **-** Voicemail transcription requires the Partner tier ($44/mo) or higher - **-** Lacks modern generative AI conversation summaries and live coaching - **-** Does not support physical IP desk phone hardware provisioning --- ## Deployment Recommendations ### Ideal For - Small business operators wanting unlimited calling minutes without per-minute meters - Entrepreneurs wanting to separate their personal cell number from business listings - Local businesses benefiting from automated text-back on missed customer calls ### Not Recommended For - Offices requiring physical desktop VoIP phone hardware - Sales teams needing power dialers and deep bidirectional CRM integration --- *Published by AI Software Review ([www.aisoftwarereview.org](https://www.aisoftwarereview.org/)). All ratings are determined by standardized prompt testing without commercial compensation or pay-to-play sponsorships.*