Grasshopper Review & Benchmarks
Virtual business phone system providing dedicated business numbers and automated call forwarding
Overview
Grasshopper is a pioneer in virtual business telephony, providing small business owners and freelancers with a professional business phone identity without buying hardware. Operated under the GoTo umbrella, it forwards calls directly to mobile phones or computers.
The platform offers toll-free, vanity, and local numbers with automated multi-tier auto-attendants, business texting, and voicemail audio transcription. Its instant response feature automatically texts back missed callers with a customized message.
Benchmark testing verified Grasshopper as one of the most reliable and recognizable names for basic second-number business call forwarding.
Output Quality & Generation Performance
In our standardized evaluation of Grasshopper, generation fidelity and output accuracy constitute 35% of the overall composite score. Our editorial team stress-tests tools on deterministic prompt adherence, structural consistency, hallucination boundaries, and contextual comprehension.
Delivers reliable everyday output with occasional manual refinement required for edge cases.
Handles standard domain logic effectively with predictable outcomes on defined templates.
Key Features & Technical Capabilities
- Virtual toll-free, vanity, and: local business phone number provisioning
- Automated custom business greetings: and department extension routing
- Instant Response feature that: automatically texts first-time callers if missed
- Voicemail-to-text transcription delivered via: email and mobile app notifications
- Mobile and desktop apps: with separate business calling and text messaging
Total Value & Pricing Assessment
Grasshopper TrueSolo begins at $14 per month billed annually (1 user, 1 number, 1 extension). Solo Plus costs $25/mo (unlimited users, 1 number, 3 extensions). Partner costs $44/mo (3 numbers, 6 extensions). Small Business costs $75/mo (5 numbers, unlimited extensions).
| Plan | Price | Billing Terms | Key Inclusions |
|---|---|---|---|
| TrueSolo | $14/mo | billed annually | 1 phone number · 1 extension · Unlimited minutes & texts |
| Solo Plus | $25/mo | billed annually | 1 phone number · 3 extensions · Custom greetings & IVR |
| Partner | $44/mo | billed annually | 3 phone numbers · 6 extensions · Voicemail transcription |
| Small Business | $75/mo | billed annually | 5 phone numbers · Unlimited extensions · Voice studio professional greeting |
Strengths & Trade-Offs
Strengths
- Unlimited domestic minutes with no unexpected per-minute overage surprises
- Instant response auto-text feature saves valuable incoming customer leads
- Established brand with proven telecom reliability and simple apps
Trade-Offs & Limitations
- Voicemail transcription requires the Partner tier ($44/mo) or higher
- Lacks modern generative AI conversation summaries and live coaching
- Does not support physical IP desk phone hardware provisioning
Deployment Fit
Recommended Workloads
- Small business operators wanting unlimited calling minutes without per-minute meters
- Entrepreneurs wanting to separate their personal cell number from business listings
- Local businesses benefiting from automated text-back on missed customer calls
Consider Alternatives If
- Offices requiring physical desktop VoIP phone hardware
- Sales teams needing power dialers and deep bidirectional CRM integration
The Bottom Line on Grasshopper
Grasshopper provides a reliable, established virtual business phone system offering unlimited minutes and professional greetings for growing small businesses.